Ontario Library Association Super Conference 2022:
Finally Fines Free! Explore Different Ways of Using Data to Help Your Library Advocate for Going Fines Free

Presented by Alison Clarke, Kim Silk and Kelly Bernstein


Ontario Library Service Virtual Conference 2021:
Now What?! Re-Thinking Your Library

  • Kim’s Lightning Talk (recording) and slide:
    Perhaps more than ever before, the pandemic is forcing libraries to rethink customer service and how to deliver programs and services. Kim will demonstrate how implementing metrics for these new service designs provides data to inform decision-making and demonstrates how public libraries make a positive difference in the community.