Ontario Library Association Super Conference 2022:
Finally Fines Free! Explore Different Ways of Using Data to Help Your Library Advocate for Going Fines Free
Presented by Alison Clarke, Kim Silk and Kelly Bernstein
- Related: Advocating for Fines-Free Libraries Toolkit includes customizable slide deck and infographics libraries can use to support reaching their goal to eliminate late fines.
- Kim’s Lightning Talk (recording) and slide:
Perhaps more than ever before, the pandemic is forcing libraries to rethink customer service and how to deliver programs and services. Kim will demonstrate how implementing metrics for these new service designs provides data to inform decision-making and demonstrates how public libraries make a positive difference in the community.