Strategic Planning & Project Management
- Strategic Planning & Roadmap Implementation
- Project Scoping
- Project Planning & Execution
Measurement & Evaluation
- Organizational Outcome & Impact Measurement
- Logic Model Implementation & Program Evaluation
- Environmental Scans & Bench-marking Studies
- Teaching & Training
- Co-editor, “Creating a Culture of Evaluation: Taking Your Library from Talk to Action” (2017)
- Co-author, “So Much More: The Economic Impact of Toronto Public Library on the City of Toronto,” (2013)
Information Management
- Knowledge Management
- Content Management
- Information Architecture & Taxonomy Design
- Business Intelligence
Academic Library Service Design
- Digital collections management
- Research data management
- Scholarly communications
Research Services
- Primary Research
- Market Research
- Competitive Intelligence